Classy
9965 Saint-Michel, Montreal, QC H1H 5G7
Phone: 514-728-6200
Email: info@classy.ca
At Classy, your satisfaction is our priority. This Return and Refund Policy explains when and how you may return products or cancel a rental, and the conditions that apply to refunds, exchanges, and store credits. Please read this policy carefully before placing an order. By purchasing from Classy (online or in store), you agree to the terms set out below.
Summary
- Returns for purchased products: accepted within 10 days of purchase, new condition with tags attached.
- Exchanges: accepted within 10 days of purchase on new, unworn items.
- Refund method: to the original payment method.
- Refund processing time: 7 business days after the return is received and inspected.
- Return methods: in store or by mail (shipping paid by the customer).
- Restocking fee: none.
- Currency: CAD.
- Rentals: non-refundable; $50 deposit is transferable if cancelled 15+ days before the use date.
- Final sale items: no returns, exchanges, or store credit, except where defective or shipped in error
Rentals
Refunds on rentals
Rentals are non-refundable. We take pride in the professional service we provide; our stylists take time with each customer to take measurements and walk them through the rental experience. The $50 non-refundable deposit ensures our staff is minimally compensated for their time and expertise.
Cancellations and the $50 deposit
Penalty fees
There are no penalty fees beyond the $50 non-refundable deposit.
Damaged or incomplete rentals
Irreparable damages to rented items are charged to the customer at the wholesale value of the item. Missing pieces (accessories, components, etc.) are billed separately at their wholesale value.
Security deposit
A security deposit is required when a rental order is placed within 7 days of the use date. The security deposit may be taken as a hold on a credit card or as a refundable payment. The security deposit amount is $500 and is released once the rental has been returned in its original condition, on time, and inspected by our team.
Purchases — Returnable Products
Return window and condition
- New and unworn;
- In the same condition as when purchased;
- With all original tags still attached;
- Accompanied by proof of purchase (receipt or order confirmation).
Defective products
We accept returns on defective products. If you believe your product is defective, please contact us by email with your order number and a description of the defect within 10 days of the original purchase date.
Exchanges
We accept exchanges within 10 days of the date of purchase, provided the item is new, unworn, and in its original condition with tags attached.
Return methods
- In store at 9965 Saint-Michel, Montreal, QC H1H 5G7; or
- By mail. The customer is responsible for return shipping costs and for arranging their own shipping label and carrier. We recommend using a tracked shipping method, as we are not responsible for return packages that are lost or damaged in transit (see Section 6.3).
Restocking fee
There is no restocking fee.
Refund processing
Once your return is received and inspected, refunds are processed within 7 business days to your original payment method. Depending on your financial institution, it may take additional time for the refund to appear on your statement.
Proof of purchase
Customers must provide a valid proof of purchase (receipt or order confirmation) for all returns and exchanges.
Final Sale Items
Final sale items are not eligible for return, exchange, or store credit, except as described below.
What is considered final sale
- Any item that has been altered by our seamstress (for example, hemmed pants, resized garments, personalized tailoring);
- Any item specifically marked as “final sale” on the invoice at the time of purchase;
- Sale or promotional items when specifically stated as final sale on the invoice.
How we inform you
The terms and conditions, including final sale status where applicable, are indicated on our invoices. Please review your invoice carefully before completing your purchase.
Exceptions for final sale
- Defective product: with valid proof of defect, within 10 days of the original purchase date;
- Wrong item shipped: if we shipped the wrong article, we will ship the correct item at no additional cost to you.
Store credit
Store credit is not offered for final sale items.
How to Initiate a Return
- Your full name;
- Your order number or invoice number;
- The item(s) you wish to return;
- The reason for the return;
- Photos, if the item is defective or damaged.
Additional Information
Who pays for return shipping
The customer is responsible for return shipping costs for by-mail returns.
Sale and promotional items
Sale and promotional items follow the standard return policy unless they are specifically marked as final sale on the invoice. Items marked final sale are not eligible for return, exchange, or store credit (see Section 4).
Lost or damaged return packages
If a return package is lost or damaged during shipping, contact us by email. We will email you another return label so the return can be resent. We are not responsible for items lost or damaged in transit; however, we will work with you in good faith to resolve the situation.
Gift cards
Gift cards are non-returnable and non-refundable. As stated in this policy, refunds are issued to the original method of payment, and gift cards cannot be used as a refund method unless originally purchased as a gift card.
Custom or altered products
Once clothing has been altered by our seamstress, it is considered personalized. No returns will be accepted for altered products, except for re-adjustment by our seamstress if the initial alteration requires correction.
Pop-ups, markets, and events
Purchases made at pop-ups, markets, or other off-site events follow the same return policy as in-store and online purchases.
Late deliveries
If your delivery is late, you may request a refund after 5 business days past the expected delivery date. Please contact us by email with your order number.
Wrong item received
If you receive the wrong item, contact us by email and we will ship the correct item to you at no additional cost.
Price adjustments
We do not offer price adjustments if an item goes on sale after your purchase.
Free returns
We do not currently offer free returns. Return shipping is the customer’s responsibility.
Claims process for defective products
To file a claim for a defective product, contact us by email within 10 days of the original purchase date with your order number, a description of the defect, and (if possible) photos.
International orders
We do not currently ship or sell to customers outside Canada.
Regional consumer protection
Returns and refunds are the same for customers located in Quebec, Ontario, and elsewhere in Canada. This policy does not limit any right you may have under the Quebec Consumer Protection Act, the Ontario Consumer Protection Act, or any other applicable legislation.
Contact Us
If you have questions about this Return and Refund Policy, please contact us:
Email: info@classy.ca
Address: 9965 Saint-Michel, Montreal, QC H1H 5G7
Phone: 514-728-6200
Business hours:
mardi • 10h00–18h00
mercredi • 10h00–19h00
jeudi • 10h00–18h00
vendredi • 10h00–18h00
samedi • 9h30–16h30
dimanche • 11h00–16h00
lundi • Fermé
Frequently Asked Questions (FAQ)
How long do I have to return an item?
You have 10 days from the date of purchase to return an eligible item in new, unworn condition with tags attached.
Can I return a rental?
Rentals are non-refundable. However, if you cancel at least 15 days before your use date, your $50 deposit can be transferred as store credit for a future rental.
What if my item is defective?
How long does it take to receive my refund?
Do I pay for return shipping?
Can I return an altered item?
Can I exchange instead of returning?
Yes. We accept exchanges within 10 days on new, unworn items with tags attached.